Refund Policy

Last updated: June 25, 2026

FashionPay (operated by Elizabeth Esotor) wants you to be confident when subscribing. This Refund Policy explains how to request a refund on your FashionPay subscription.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with FashionPay, you may request a full refund within 30 days of your purchase or renewal date.

How to Request a Refund

All FashionPay payments are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and locate your order using the order ID or the email address you used at checkout, or
• Contact our support team through the in-app help and we will help you submit the refund request to Paddle.

Processing

Approved refunds are issued to the original payment method by Paddle. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.

After the 30-Day Window

Refund requests submitted after 30 days are reviewed on a case-by-case basis (for example, in cases of duplicate charges or proven service unavailability) in line with Paddle's Refund Policy.

Cancellations

You can cancel your subscription at any time through Paddle's customer portal. Cancelling stops future renewals; access remains until the end of your current billing period.