Refund Policy

Last updated: June 25, 2026

FashionPay (operated by Elizabeth Esotor) wants you to be confident when subscribing. This Refund Policy explains how to request a refund on your FashionPay subscription.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with FashionPay, you may request a full refund within 30 days of your purchase or renewal date.

How to Request a Refund

FashionPay subscription payments taken on our website are processed by Paystack on our behalf. FashionPay (Elizabeth Esotor) is the seller of record. To request a refund:

• Email support@fashionpay.online with the email address you used at checkout and the date of the charge, or
• Contact us through the in-app help and we will process the refund for you.

Processing

Approved refunds are returned to the original payment method through Paystack. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.

After the 30-Day Window

Refund requests submitted after 30 days are reviewed on a case-by-case basis (for example, in cases of duplicate charges or proven service unavailability) at our discretion.

Cancellations

You can cancel at any time from Billing & subscription when signed in through a web browser. Cancelling stops future renewals; access remains until the end of your current billing period.

Mobile App Purchases

Subscriptions cannot be bought inside the FashionPay Android or iOS app. If you ever purchase a FashionPay subscription through Google Play or the Apple App Store, that store handles the payment and the refund is governed by its own refund policy — request it from Google Play or Apple directly, not from us.